These terms apply when you use the Cleaner Today website or book a clean through it. This website is operated by Cleaner Today (ABN 49 223 734 373) ("we", "us"). By making a booking, you agree to these terms.

What Cleaner Today does

Cleaner Today connects customers with independent professional cleaners and manages the booking for both sides: pricing, scheduling, communication and payment. You choose your cleaner. Cleaners are independent professionals, not employees of Cleaner Today.

Your price

Your price is calculated from the details you give us: the size of your home (including whether it's double storey), the type of clean and any extras. The price shown when you book is the price for your first clean. Please make sure your details are accurate. If the home is significantly different from what was described, we'll contact you to agree any change before the clean goes ahead.

For weekly and fortnightly bookings, your first clean is charged at the one-off price and every clean after it is discounted (currently 20% for weekly and 15% for fortnightly). Regular savings apply to Standard Cleans; repeat deep cleans are charged at the deep clean price. Regular bookings have no lock-in: you can skip a clean, or stop your regular booking, by letting us know at least 24 hours before the cleaning window. The discount applies to the cleaning price only; extras and the double-storey charge are charged at their usual price. If you've already had a Standard Clean with us and then book weekly or fortnightly Standard Cleans, your saving starts from your next clean.

End-of-Lease Cleaning has a heavy build-up option for homes with thick grease, heavy soap scum, lots of pet hair or no proper clean for many months. If your cleaner finds heavy build-up that wasn't selected, we'll contact you before they continue, and the build-up charge may apply.

Some jobs can't be priced online. If you choose "Other" in extras, we'll contact you with a price instead of taking an online booking.

Deposit and payment

A $50 deposit secures your booking. It is paid online through Stripe.
Your booking is secured when the deposit is received. We'll then confirm the details with your chosen cleaner and email you to confirm the booking is going ahead.
An invoice for the remaining balance is sent once we email your booking confirmation.
Your payment is held securely by Cleaner Today and isn't released to your cleaner until your clean is complete and you've had 24 hours to review it. If you report a problem within that time, we'll arrange a re-clean within 48 hours at no extra cost.
If we can't confirm your booking, for example because your chosen cleaner is no longer available and you don't want an alternative, we'll refund your deposit in full.

Cancelling or rescheduling

You can cancel or reschedule free of charge up to 24 hours before your booking's cleaning window.
If you cancel within 24 hours of the cleaning window, the $50 deposit is not refunded.
To cancel or reschedule, email [contact email] or call [phone number] with your booking reference.
If we or your cleaner need to cancel, we'll let you know as soon as possible and offer another time or a full refund of anything you've paid for that clean.

Cleaning windows, equipment and access

Your clean takes place within the cleaning window you choose: morning (8am to 12pm) or afternoon (1pm to 5pm). Your cleaner arrives and finishes within that window, so a clean takes up to 4 hours. Larger deep and End-of-Lease cleans are usually done by two cleaners within your window. If only your chosen cleaner is available, they'll do it alone and may need longer. We'll confirm the timing with you. Cleaners bring their own cleaning equipment. Please make sure your cleaner can get in as you described (someone home, a lockbox or a key), that the home is safe to work in, and that pets are secured or managed as you told us. If your cleaner can't get in or can't safely do the clean, the booking may be treated as a late cancellation.

Our cleaners and our re-clean promise

Every cleaner who takes bookings through Cleaner Today has a current National Police Check and a registered ABN, and has been interviewed or completed a trial clean with us before taking bookings.

If you're not happy with any part of your clean, tell us within 24 hours of the clean. We'll arrange for those areas to be re-cleaned within 48 hours, at no extra cost.

Your home and belongings

Please put away valuables, cash and fragile or sentimental items before the clean, and let us know about any surfaces or items that need special care.

Damage or breakage

If something has been damaged during your clean:

Tell us within 24 hours of the clean, with photos of the damage and a short description of what happened.
We'll reply within 1 business day and look into it with your cleaner.
We'll let you know the outcome, such as a repair, replacement or refund, within 7 days.

We aren't responsible for:

damage that was there before the clean
normal wear and tear
cash, jewellery or other valuables that weren't put away
fragile or sentimental items we weren't told about

Our responsibility

Nothing in these terms excludes, restricts or modifies any rights you have under the Australian Consumer Law, including consumer guarantees that services will be provided with due care and skill. To the extent the law allows, our liability for any loss arising from a booking is limited to supplying the service again or paying the cost of having it supplied again.

Cleaner applications

Applying to join Cleaner Today doesn't guarantee approval, bookings, hours or income. Approved cleaners agree to separate terms with us during onboarding.

Using the website

Please give accurate information and use the website only for lawful purposes. We may update the website, our prices and these terms from time to time. Changes don't affect bookings already confirmed.

Privacy

How we handle personal information is explained in our Privacy Policy.

General

These terms are governed by the laws of Victoria, Australia.

Contact us

Cleaner Today ABN 49 223 734 373 Email: [contact email]